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TECHNICAL:
- I am new customer trying to checkout. I am using "New Customers only" option during checkout. Your website is giving me some password related errors.
- COMMUNICATION PROBLEMS? NOT GETTING OUR EMAILS OR I issued a password to myself, but did not get it. OR I have not received my receipt for my order. COMCAST, AOL email users esp.
PRIVACY & PROTECTION:
- For your Privacy
****
- How am I protected as a buyer?
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Is it safe to order online?
QUALITY:
- What is the quality of the drugs that you sell?
- What are your prescription requirements?
PLACING ORDERS:
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How do I place an order?
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How do I get an account with you? Placing subsequent orders?
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Re-order & Discount Program; Get your orders on time and get $10 off all orders above $80!!
MAKING PAYMENT:
- What methods of payment do you accept?
- Why do you not accept MASTER cards?
- What is e-gold, how do I setup and make payment via e-gold for my order?
- My order is not going through, but I am sure my credit card is A-ok! What is going on?
SHIPPING:
- How long it will take to get my order?
- What is taking so long? Why is my order not here yet?
- What is the shipping charge?
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Do you ship to PO Boxes?
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Do you ship to UK, Scotland, Japan ..... etc etc ?
- Can I have my items express shipped/ trackable?
ORDER STATUS:
- How can I login? How can I check my order status/ history? How do I get an account on your site?
OTHER POLICIES:
- What is the return policy/ refund policy?
- General Disclaimer
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I am new customer trying to checkout. I am using "New Customers only" option during checkout. Your website is giving me some password related errors.
Here are the 2 reasons why this may happen:
- You may be using WEBTV, some older version of Microsoft IE or older Netscape browser. If this is the case, please send
us your first, last name and we will create a new account for you and send you a password which you can use to place your order.
- It is possible that you have registered your information with us before. You may or may not have placed an order. If this is the case, then you already have an account on our system. Click here to issue yourself another password.
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COMMUNICATION PROBLEMS? NOT GETTING OUR EMAILS OR I issued a password to myself, but did not get it. OR I have not received my receipt for my order.
Your email software account may be blocking our emails to you. Please check your -Junk Mail- folder or check junk mail settings.
-- MOST COMCAST ACCOUNT EMAILS ARE BOUNCING. IF YOU HAVE A COMCAST.COM ACCOUNT, PLEASE USE AN ALTERNATE ACCOUNT LIKE YAHOO.COM OR GOOGLEMAIL.COM. SOME AOL email accounts are having issue too. We get their i.e. aol / comcast emails. But when we reply back it either bounces or goes into your ISP spam trap, you never get it. So you think we are not responding and we are replying to ALL emails.
To verify your order, you can also login and check your order. See how to login far below.
ATTENTION AOL , COX, MSN, AND HOTMAIL USERS: All users must go into their mail preferences and change the spam controls so you can add email addresses that you wish to get through. You will need to add orders@pharma-orders.com or the whole domain pharma-orders.com so you may receive notifications and confirmations from us. Without making these necessary changes you may not be able to receive E-mails from Pharma-orders.com and you will not be able to receive your passwords, order confirmations, order updates, coupon/ specials alerts (usually twice a year) etc.
Here are 4 easy steps to keep pharma-orders.com email out of your bulk folder and in your AOL/ Hotmail/ Yahoo Inbox:
Add pharma-orders.com to your AOL Address Book.
DO NOT click “Report Spam ” for any email from pharma-orders.com.
Remove pharma-orders.com from your Spam folder by clicking NOT SPAM.
When opening an email from pharma-orders.com, and asked if you know who has sent you this email, click “Yes” in the pop-up.
- For
your Privacy
For privacy requested by our customers:
- Your shipment will arrive in a discreet package.
- Your personal information will never be sold or compromised
in anyway by Pharma-Orders, Corp.
- How am I
protected as a buyer?
We work in compliance with legal
trade rules imposed on all online shops who are authorized to
charge Visa cards. If you have trouble with your
order, please contact
us first. We guarantee 100%
satisfaction. Not only because we have to (due to the rules
imposed by credit card companies), but also because we want you to
come back to us for your future needs. Cheating you out of 1 time
transaction is not worth the bad reputation it brings to us.
Repeat orders from you and your friends are priceless to our
success.
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Is it safe to order online?
We use highest level security used by government intelligence agencies: SSL 3.0, RC4 with 128 bit encryption (High); RSA with 1024 bit exchange. When our website asks you to enter your information, the connection switches to SSL (https).
- What is
the quality of the generics/ drugs that you sell?
The products you receive are direct from US FDA
and / or well approved pharmaceutical manufacturers. They contain the same
ingredient(s) as the name brand drugs. Drugs are not altered/
compounded in any way by us, so you can be sure you are getting
nothing but genuine drugs. We do back them with satisfaction guarantee.
- What
are your prescription requirements?
Please click
here to see our prescription
offerings/ requirements.
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How do I place an order?
Please use the categories on the left OR use the Quick Find to locate what you are looking for. Click Buy Now place item in your shopping cart. You can then continue shopping or click checkout.
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How do I get an account with you? Placing subsequent orders?
Once you place an order with us, you automatically get an account. Next time when you shop with us and click checkout use the directions provided to issue yourself a password which will be sent to your email. Use this password to login. You do not need to re-enter you address/ phone number this time, as we will already have that. You can also click "My Account" on the top blue bar to edit your address or change your password.
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Re-order & Discount Program; Get your orders on time and get $10 off all orders above $80!!
Enroll in our re-order program today and receive $10 discount on all your future repeat orders above $80!! This method also allows you to ensure that you will always have your medication on time with NO hassles.
How does it work?
During checkout simply copy paste this to your comments . "** Please make this a repeat order. Repeat every XX days/weeks/months **". REPLACE XX with the repeat frequency in days/ weeks or months. We will then keep your order in our re-order folder and ship your order 3-5 weeks ahead of when you want it. Your credit card will be charged the amount you paid for the first order MINUS $10 at the time your re-order is shipped. You will also be guaranteed no price increases even if prices go up otherwise.
$10 off special does NOT apply to the first order that you place today which will be shipped within 1 business day. The future repeat orders that we ship will be applied $10 off discount.
This way we will make sure you get your order on time, before you need them. You will be able to see your order/ re-order history online including when it gets processed, shipped etc. If there is any problem with your order, you will be notified via email. NO hassle in placing orders again, looking for credit card etc.
You can choose to leave this repeat discount order program any time you want. You will be responsible for payment of any repeat order that was already shipped to you even though it may be in still in transit when you choose to quit. You will be able to view a live status on all shipments; so can decide when to quit easily.
NOTE: Multiple deals can not be combined. For e.g. if you are taking a free special shipping deal today and choose option to put this order in a re-order status, your future orders will receive $10 off but not free shipping which is $5.99 flat rate.
- What methods of payment do you accept?
Currently we are accepting Visa and e-gold. You can setup and fund e-gold via cash, ACH, bank wire, etc. See below topic on e-gold for more details.
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Why do you not accept MASTER cards?
Unfortunately, due to the amount of fraud and charge-backs MasterCard has received over the
years, they have recently made the decision to no longer
process orders for all online pharmacies.
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What is e-gold, how do I setup and make payment via e-gold for my order?
We offer e-gold (www.e-gold.com) payment option. Caution for first timers is that this method is painful and confusing, but once you get the hang of it, it will be easy! When placing your order, you can choose this option to pay. If you have never used e-gold payment option here is a quick summary of how this works.
- Go to www.e-gold.com, create a free account. No ID is required. Note down your e-gold account and password.
- Fund this account. You need to send in money, but the money is stored in equivalent of gold. Money can be sent in via: checks, ACH, bank wire, paypal, cash, etc. There are various "online exchangers" who will except these and other various forms of payment and immediately deposit the gold equivalent to your e-gold account.
- Fees, fees - Of course there is a catch to everything. There are 2 fees you will have be concerned with:
- Fees to get the money to the exchanger. e.g. your bank may charge for sending the wire may have their own fees.
- Fees an exchanger will charge to turn your money into e-gold
Here are some of the exchangers we recommend and their typical fees.
- www.Icegold.com : 2% fees - very easy to use site - 2-4 days to process
- Look under "Exchange Services" on this link: http://www.e-gold.com/unsecure/links.htm
- Once your account is funded, place order on our site, choose e-gold pay option during checkout.
- My order
is not going through, but I am sure my credit card is A-ok! What
is going on?
Likely causes:
- You did not enter your correct CVV number or expiry date.
CVV are the last 3 digits on the back of your credit card. Look
for last 3 digits on the signature strip on your Master / Visa
card.
- Your card is not allowed online transactions
by your bank. Please call your credit card company and ask them
why your card is failing to authorize for an online
transaction.
- How long
it will take to get my order?
Our shipping takes an average of 15 days with range of 8-25 days for 99.5% of orders. We do not have any express shipping option at this point.
Our order processing and shipping to your door will take about
9-24 days. In very rare occasions (less than 5%) caused by
unforseen mail delays, it may take upto 25 days to get your order.
However 95% of orders arrive in 9-18 days.
DELIVERY IS GUARANTEED OR WE WILL RESHIP OR REFUND YOUR MONEY !
- What is
taking so long? Why is my order not here yet?
Our typical shipping time to your door is 9-21 days. Please allow that much time. On rare occasions, due to mail mishandling, envelopes can partially tear. This can delay your
package by 1-2 days. Also customs can delay your packages by 1-3
days. Both these circumstances are very rare but do happen. In very rare occasions (less than 1%) caused by
unforseen mail delays, it may take upto 28 days to get your order.
DELIVERY IS GUARANTEED OR WE WILL RESHIP OR REFUND YOUR MONEY !
Please
email orders@pharma-orders.com us or contact us if you have any concerns.
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What is the shipping charge worldwide?
$5.99 for all orders - Flat rate.
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Do you ship to PO Boxes?
Yes. ALSO, if you are using a PO BOX, the shipping name to PO BOX must match the name on credit card. This is to prevent credit card fraud.
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Do you ship to UK, Scotland, Japan ..... etc etc ?
Yes. We ship worldwide except Belgium, Italy, Netherlands and Austria.
- Can
I have my items express shipped/ trackable?
Sorry, we are not offering express shipping at this time. All orders are shipped within 8 business hours of placing your order. International first class mail arrives in 7-25 days. If you need your order before that, you are advised to buy a small quantity from your local pharmacy to get you by till your order arrives. 99% of orders are delivered in 9-18 days of your order.
- How can I login? How can I check my order status/ history? How do I get an account on your site?
You can view details of your order and status if you login to our website. Please use your email address as login. If you have never logged in to our site before or you have forgotten your password, you can issue yourself a new password using the 2nd link below. The password is case sensitive, so it is best to copy paste it in.
Check on your order detail: Order history
Issue me a New password: Send me new password
- What is
the return policy/ refund policy?
If you have a return to make,
please send us an email for product return instructions & RMA
number. Please do NOT return your product to where it was shipped
from. If you have any other concerns / questions please
contact
us .
We can not do refunds if you ordered from us and no longer have use for the product after it was shipped.
- General Disclaimer
The content of this web site including all text and graphics is provided for informational purposes only and is not a substitute for professional medical advice. This information is not intended nor should it be used to diagnose or treat any medical condition or health problem. Neither the products nor any information appearing on this web site is intended to assist or encourage site visitors to diagnose their own medical conditions or the medical conditions of others is not intended to diagnose, treat, cure, or prevent any disease. Your health is very important, and you should always consult your health care provider whenever you have questions or concerns about your health. This web site offers no diagnoses or endorsements. The products and information presented on this web site are provided "as is," with no warranty. Pharma-Orders.com is not liable for any damages arising from the use of the products or information appearing on this web site, regardless of whether the damages are incidental, indirect, direct, or consequential. Any and all policies, prices, and items on this web site are subject to change without notice.
Visitors to this site must be at least 21 years of age and are obligated to know their own country's current laws regarding import of prescription pharmaceuticals for personal use. We assume no legal responsibility for those not in compliance with such guidelines.
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